Reference

Clear terms before you join

Our legal page puts account terms, privacy handling, cookie use and India payment records in one place, so you know what applies before you open an account.

India termsPrivacy choicesCookie controlsAccount access rules

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Your q11 rights and duties

q11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Before you create an account, our legal terms explain how identity checks, account access, wallet records and dispute routes work. We ask you to keep your details accurate because payment matching, withdrawal checks and security alerts depend on the same account data. Access depends on local

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law and is available where local law permits, so availability may change by state, device location or verification result. UPI, Paytm, PhonePe and Google Pay entries are treated as account records, not separate promises, and they may be kept where tax, fraud prevention or payment rules
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require it. If a clause changes, we publish the updated wording on this page or inside your account area before it applies to future use. You can contact us if you need a copy of your account records or want a correction to personal details we
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hold.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL HELP

Fast routes for policy questions

Legal queries should reach the right team without making you repeat the same account details. We separate privacy, access and payment-record questions so your request can be checked against the correct policy. When you contact us, include your registered mobile number or email, the date of the issue and any transaction reference you want us to examine.

Team online

Privacy requests

Ask us about personal data we hold, correction requests, cookie choices or retention periods. We may verify your account ownership first, so we can protect your records before sharing or changing anything.

Account access terms

Use this route if you cannot access your account or you want the legal basis for a restriction explained. We check login records, verification status and local-law availability before replying.

Payment record queries

For UPI, Paytm, PhonePe or Google Pay entries, send the time, amount and reference ID shown in your payment app. We match those details against wallet and compliance records.

DATA CARE

How we handle legal records

We handle legal records with clear purposes: account operation, payment matching, fraud prevention, security and regulatory duties that apply to our service.

Data collection

We collect account details you provide, device signals, login activity and wallet records linked to your account.

Cookie choices

Cookies support login sessions, language choice, fraud checks and basic site measurement.

Account security

We use verification checks, session monitoring and account-change alerts to reduce unauthorised access.

Record retention

Wallet entries, identity checks and support messages may be stored for legal, tax, fraud-control or dispute purposes.

Change requests

If your name, mobile number or email is wrong, ask support for a correction.

Contact trail

We keep a dated record of legal queries so you can see what was asked and how we responded.

Key legal questions answered clearly

These questions focus on the legal terms that affect your account, data and payment records. They are written to help you understand what we collect, why we keep it and how you can contact us. If your issue depends on your location, our answer will refer to local law and account verification results.

The account terms, privacy policy, cookie rules and any product-specific terms shown inside your account apply together. Access and eligibility depend on local law and the service is available where local law permits.

We keep account details, verification records, login activity, device signals, support messages and wallet entries linked to your activity. These records help us operate the account, check payments and respond to legal requests.

Yes. Contact support with the detail you want changed and proof that connects the request to your account. We may verify ownership before updating names, mobile numbers, email addresses or payment-linked details.

Payment records are used to match deposits, check withdrawals, answer disputes and meet record-keeping duties. We compare your reference ID, amount and time with wallet entries before making any account change.

Access may be restricted if verification is incomplete, suspicious activity is detected, payment records do not match, or local law does not allow service availability. We explain the reason through the appropriate support route.

Use the legal or privacy contact route in your account area and include your registered mobile number or email. Add dates, transaction references and a clear request so our team can check the correct records.

We keep records for as long as needed for account operation, payment matching, fraud checks, disputes or legal duties. After that period, data is deleted or anonymised according to the relevant retention schedule.

Clear terms before you join

Fast routes for policy questions

Privacy requests

Account access terms

Payment record queries

How we handle legal records

Data collection

Cookie choices

Account security

Record retention

Change requests

Contact trail

Key legal questions answered clearly

01 What legal terms apply when I open an account?

02 What personal data does q11 keep?

03 Can I ask for my data to be corrected?

04 How are UPI, Paytm and PhonePe records used legally?

05 When can account access be restricted?

06 How do I contact q11 about legal rights?

07 How long are legal records kept?

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